Privacy Policy

Privacy, Refund, Return & Shipping Policy

Protecting your privacy is a top priority for the management of Thai Zain Website. We are committed to safeguarding the confidentiality of our customers’ personal information and providing a safe shopping experience in compliance with the laws of the Sultanate of Oman.

This document explains how we collect, use, and process user data when you use the Thai Zain Website, as well as our refund, return, and shipping policies.

First: Privacy Policy

  1. Legal Age
    Users must be legally capable of entering into contracts (above 18 years old, or with guardian approval).

  2. Data We Collect
    We collect the following information in order to provide our services effectively:

    • Full name

    • Phone number

    • Email address

    • Delivery address (city, area, street)

    • User behavior and activity on the website (e.g., browsed or purchased products)

    • Any information provided during registration or when contacting us

    • Some data is collected automatically, such as browsing history within the website, to improve user experience.

  3. Use of Information
    Your data may be used for the following purposes:

    • Creating and verifying your account

    • Processing and delivering orders

    • Contacting you regarding order status or support

    • Sending offers and marketing notifications (with opt-out option)

    • Improving our services and analyzing website usage

    • Detecting fraudulent activities and complying with Omani laws

  4. Online Payments
    When using online payment methods through Thai Zain Website, payment details are processed through certified payment providers in Oman.

    • We do not store your card details in our systems.

    • Encryption is applied to protect sensitive information.

    • Only reference data (e.g., transaction ID and timestamp) is kept for verification.

    • By using online payment, you agree to the terms of the payment provider.

  5. Data Retention and Deletion
    We retain your data as long as your account is active or as needed to provide the service.
    You may request account and data deletion, which will be completed after identity verification. Deleting data may limit your ability to use certain services.

  6. Cookies
    We use cookies to facilitate login, remember your preferences, and improve your browsing experience. You may delete cookies at any time from your browser settings.

  7. Intellectual Property Rights
    All content displayed on Thai Zain Website is owned by the company and protected under Omani intellectual property laws. Copying or redistributing any part of the content without explicit permission is prohibited.

  8. User Obligations
    Users must not use the website for illegal or fraudulent activities. Thai Zain reserves the right to take appropriate action under Omani law in case of misuse.

  9. Governing Law and Jurisdiction
    This policy and any disputes related to the use of the website are subject to the laws of the Sultanate of Oman. Omani courts shall have exclusive jurisdiction.

  10. Amendments
    We may update this policy when necessary. Users will be notified of any significant changes. The latest version will always be available on the website.

Second: Refund & Return Policy

Thai Zain Website is committed to customer satisfaction and ensuring that all products meet quality and safety standards. Our refund and return policy applies under the following conditions:

  1. Eligible Cases for Refund or Return:

    • Receipt of an expired product.

    • Evidence of poor storage or damage before delivery.

    • A manufacturing defect or product malfunction.

    • Receipt of an incorrect item different from the original order.

  2. Process for Refund or Return:

    • Customers must contact customer support within 48 hours of receiving the order.

    • The case will be verified by our support team before approval.

    • Customers may choose either a replacement product or a full refund, unless otherwise restricted by applicable laws.

  3. General Conditions:

    • Products cannot be returned or refunded once opened or partially used, except in cases of defect or verified damage.

    • Thai Zain reserves the right to reject any refund/return request if the product is found to be in good condition and as described upon delivery.

    • This policy is subject to Omani laws and regulations.

Third: Shipping & Delivery Policy

To ensure a smooth shopping experience, Thai Zain Website provides the following shipping and delivery guidelines:

  1. Delivery Areas:

    • Delivery is available within Oman in areas covered by our logistics partners.

    • If the delivery address is outside coverage areas, customers will be contacted to arrange an alternative solution.

  2. Delivery Timeframe:

    • Orders are usually delivered within 24 – 72 hours after order confirmation and payment.

    • Delivery times may vary during public holidays or due to unforeseen circumstances.

  3. Shipping Costs:

    • Delivery fees are clearly displayed at checkout.

    • Free delivery may be offered for orders exceeding a specified amount.

  4. Order Receipt:

    • Customers must provide accurate delivery information and contact details.

    • If the customer cannot be reached or fails to receive the order, Thai Zain reserves the right to reschedule or cancel the delivery.

  5. Responsibility During Delivery:

    • All shipments are handled according to quality and safety standards.

    • Thai Zain is responsible for any damage or loss of products during transportation until delivery to the customer.

Last Updated: 17/08/2025

This website is owned by Biz Inspiration Consulting Services – Commercial Registration No. 1412580 – Sultanate of Oman.